Our technical support system is geared towards e-mail responses to enhance speed and efficiency and we would prefer that you contact us via e-mail whenever possible. Unlike phone calls, e-mail responses may be generated after hours and on weekends as well as during normal business hours. In general, our turnaround time for support issues initiated via e-mail is much faster than those initiated by a phone call.

Important!!: If you are interested in discussing a custom programming project or wish to obtain information on one of our products, please DO NOT CALL but rather send an email message to support@sr-analyst.com. The advent of cheap cell phones as well as voice-over-IP is resulting in some of the worst phone-line quality in decades and the number of unintelligible voice mail messages we receive is increasing on almost a daily basis. The bottom line is that if you require a response, please use email!